WOODS SERVICE TEAM

Expertise straight from the source

We will guide you to the best service solutions for added peace of mind

A composite picture of a man in a navy woods shirt standing in front of an axial fan with a panoramic view of a city at dusk behind him

When it comes to fans and air movement, you couldn’t be in safer hands.

With over 100 years of product and application experience we have some of the worlds most experienced and knowledgeable experts on hand to help you.

By working closely together we can:

Fully understand your needs and priorities
Accelerate the time it takes to devise and implement the best possible solutions

A banner showing accreditation logos for ISO 9001:2015, ISO 14001:2015, Safe Contractor, SCA, FMA, BSRIA and CIBSE

WOODS CARES

Woods Air Movement takes great pride in how we support users of our fans. Our Service experts continuously aim to ensure optimal performance and reduced life cycle costs through world-class maintenance and specialist services. The Service leadership we offer is built on responsiveness, knowledge and trustworthiness.

We achieve this through:

Being there when you need us
Applying unparalleled reliability expertise giving the most cost-effective services
Working in partnership with clients to maximise ventilation asset availability
Helping you to ensure that operational expenditure remains predictable and fixed
Striving to extend the life of your ventilation assets
Engaging the industry's best engineering team for optimal retrofits performance and ROI

Because we hear you and want to partner with you.

Woods will tailor service agreements that bring together all our technical expertise and aftermarket services to give you exactly what you need.

Take a look at our Service brochure.

An infographic showing how Woods Service can support you through the lifecycle of your fan

A banner showing a range of original Woods spare parts

EMERGENCY ASSISTANCE:

Woods has vast expertise in technical personnel, available to assist with urgent performance and reliability needs.
Support 24/7, 365 days of the year is available for Advanced and Total Care service agreement customers.

PARTS AVAILABILITY - BEST IN THE BUSINESS

Woods has an installed base exceeding 2 million fans and produces 80,000 new fan assemblies a year. The supply chain is therefore huge and active.
For large quantity installations, an on-site critical spare parts holding is recommended.

OUR PEOPLE ARE PASSIONATE

One contact from start to finish:

Our dedicated Service Business commercial team pride themselves on going the extra mile and being easy to do business with.
All customers have the same contact person from quotation to delivery, ensuring continuity and speed.

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Safe and dependable operation of a critical asset can be ensured through adherence to OEM maintenance guidelines. Utilising the OEM through a Customer Care Agreement for the execution of a fixed schedule achieves:

Low risk of failure
Optimal performance assured through OEM Warranty
Minimised unscheduled downtime and cost
Extension of asset life
Protection of your reputation

The biggest headaches for asset managers are caused by sudden unforeseen equipment failures:

What risks are present while the equipment is down?
Other priorities suffer as focus is switched
There may be lost revenue
High cost of short notice interventions to return the equipment to operation quickly.

Woods are experts at optimising performance through refurbishment and retrofits. Our expertise is unparalleled with world class theoretical modelling and R&D facilities at your disposal.

Upgrading older equipment for improved efficiency without requiring new interface arrangements, saves time and significant investment in new ventilation systems. Our scope may also incorporate motor rewinds and control system upgrades.

Jump to Eco Retrofit Case Study

Our ability to turn around factory based refurbishment quickly in UK is unparalleled, supported by our Colchester factory which produces 80,000 new fan assemblies a year.

Jet Fan Refurbishment Case Study

Special interventions to optimise upgrades for improved performance and extend life are more cost-effective and less disruptive than total equipment replacement, when physical interchangeability may be impossible.
The UK factory, within two hours of London, where Woods engineering and R&D is also located, is unparalleled in it’s ability to reverse engineer old designs to alleviate the impact of obsolescence, incorporating new technology where needed.
Our world-class test capability will ensure where necessary, that all engineered solutions perform reliably according to specification. Many of our replacement products for critical military customers undergo Factory Witness Testing.

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Our in-house thoroughly trained, experienced and well equipped Field Service team understand fan performance and reliability intimately. Consequently unforeseen events may be quickly and accurately diagnosed and interventions optimised for minimum downtime and cost. We are mobile with the calibrated tools to measure electrical and aerodynamic performance, and vibration and acoustic signatures so that root causes of performance and reliability issues may be pin-pointed quickly.

I'm interested - please contact me

four photos of men working of different types of fan

care Agreements Customised to your needs

We understand that one size does not fit all. That is why our Customer Care Agreements may be individually designed to pull together the most useful combinations from our range of service products. This way, we are able to give you the most suitable services package for your specific needs.

Your benefits:

Maximum availability / minimum unscheduled downtime
Lower and predictable cost of ownership directly with the OEM
Fixed monthly fee
Equipment life extension through refurbishment
Retrofits and upgrades for improved efficiency

We have three standard levels – Safe, Advanced and Total Care.
We also offer Custom Packages and Long Term Service Agreements, for even greater peace of mind.